We
have a 15-day return policy, which means you have 15 days after receiving your
item to request a return.


To be eligible for a return, your item must
be in the same condition that you received it, unworn or unused, with tags, and
in its original packaging. You’ll also need the receipt or proof of purchase.

Return initiation: Customers can initiate returns in the customer
portal at delbee.in  Log into your accounts using the
email through which the order was made and request a return from your portal.

 If your return is accepted, we’ll send you a return shipping
label, as well as instructions on how and where to send your package. Items
sent back to us without first requesting a return will not be accepted.


You can always contact us for any return
questions at online@delbee.in or
+91 9940839264.

You can also send a message to our Whatsapp number at +91
9940839264. 

Damages and issues

Please inspect your order upon reception and
contact us immediately if the item is defective, or damaged, or if you receive
the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns on gift cards.

Online purchases from delbee.in can't be returned at a store.

Exchanges

The fastest way to ensure you get what you
want is to return the item you have, and once the return is accepted, make a
separate purchase for the new item.

Refunds

We will notify you once we’ve received and
inspected your return, and let you know if the refund was approved or not. If
approved, you’ll be automatically refunded on your original payment method
within 7 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.

 If more than 15 business days have passed since we’ve
approved your return, please contact us at online@delbee.in or +91 9940839264